Requirements:
- College graduates preferred.
- Minimum one year experience in customer service, preferably with phone experience.
- Proficient in Excel, Word, PowerPoint and Outlook.
- Ability to interact with and assist all patients and staff members in a professional and culturally competent manner.
- We are a drug-free company, including marijuana. Employment is contingent upon a negative drug test result and background check.
Summary:
As the first point of contact for our clinic, the Recruitment Coordinator holds a pivotal role in shaping the patient experience and supporting the success of the clinical team. We are a high-volume clinic performing up to 50 pharmaceutical clinical trials with a wide range of conditions. Patients self-refer for a study through social media, partners, and other advertisements and word of mouth. You will be responsible for managing incoming calls and messages from current and potential patients and documenting effectively in the portals. Your communication skills and ability to engage with a diverse patient population contribute significantly to the success of the clinical trial experience. This is a unique opportunity to be a part of the process of cutting-edge medical research in an innovative field of medicine.
Responsibilities:
Front Desk Excellence
- Greet and assist patients and visitors, ensuring a positive welcoming experience.
- Coordinate transportation logistics and manage the lobby to create a comfortable environment.
Recruitment Support
- Collaborate with Study Coordinators and clinical staff to achieve recruitment goals.
- Communication and participant engagement to convert interest into in-clinic screenings.
- Schedule participant “patient” visits and send reminder calls.
Data Management
- Accurate and timely data entry using databases and other progress tools.
Resource Management
- Inventory and supply checks and ordering
Communication Hub
- Handle incoming calls, take messages, and direct inquiries to the appropriate staff.
Additional Duties
- Undertake other responsibilities as assigned, contributing to the overall success of the clinic.
Skills:
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- Adaptability: thrive in a fast-paced environment and adapt to changing priorities.
- Ability to complete training and follow study protocol.
- Flexibility and ability to prioritize and multi-task throughout the day.
- Detail oriented: pays attention to the details and has a self-motivated approach to tasks.
- Excellent written and verbal communication skills.
- Willingness to interact with a diverse patient population.
This full-time position offers a competitive salary ranging from $52,000 to $55,000 per year, along with a comprehensive benefits package including medical, dental, vision and employer matching 401K. Additionally, there are opportunities for career advancement.
Please visit our website at www.nwcrc.net to learn more about Northwest Clinical Research Center.
